Privacy Policy

Welcome to OXY Exhaust Service ("OXY," "we," "our," or "us"). We are committed to safeguarding the privacy and digital security of personal and commercial business information collected through our official website (oxyhvacexhaustgroup.com) and during the provision of our commercial ventilation, kitchen exhaust cleaning, maintenance, and AMC services.

This Privacy Policy outlines how we handle data collected when you access our site, request service consultations, order commercial kitchen equipment, or engage with our technical engineering teams. By using our website or engaging our services, you acknowledge and agree to the practices described herein.

To provide accurate engineering quotes, schedule site inspections, and issue compliance certification documents, we collect information across three main categories:

A. Personal & Business Contact Details

• Identity Information: Name, official designation, organization/brand name, commercial facility address (restaurant, hotel, cloud kitchen, hospital).
• Contact Coordinates: Email address, mobile telephone number, site manager contact information.
• Inquiry Data: Service request parameters, customized duct layout specifications, equipment dimensions, and consultation notes submitted via quote forms.

B. Technical & Device Telemetry Data

• Standard IP addresses, browser engine details, operating system characteristics, and device identifiers.
• Page access metrics, referral URLs, time stamps, duration of session, and clickstream navigation paths.

C. Operational & Service History Data

• Inspection reports, maintenance logs, cleaning schedules, AMC contracts, FSSAI / NFPA compliance documentation, and emergency support histories.

Information collected is strictly applied to legitimate commercial fulfillment and customer service operations, including:

• Service Delivery & Site Inspections: Scheduling, executing, and reporting on commercial kitchen exhaust duct cleaning, electrostatic precipitator maintenance, and ventilation installations.
• Compliance Certification: Generating FSSAI Schedule 4, NFPA 96, and Maharashtra Fire Act (Form B) compliance certificates for client premises.
• Customer Support: Responding to customer inquiries, dispatching 24/7 emergency support technicians, and sending AMC renewal notifications.
• Operational Optimization: Analyzing website traffic performance to refine customer navigation, speed loading times, and enhance user experience.
• Legal & Regulatory Recordkeeping: Maintaining verified service logs required for municipal fire safety and occupational safety audits.

Our website utilizes standard HTTP cookies and privacy-friendly web analytics tools (such as Google Analytics) to ensure seamless browsing functionality and evaluate website engagement.

Cookie Categories Utilized

You may disable or clear cookies at any time using your web browser settings. Disabling cookies will not affect core website navigation or contact form submission capabilities.

We deploy robust physical, technical, organizational, and administrative safety measures to protect personal details and client commercial records from unauthorized access, alteration, loss, or disclosure.

• Encrypted Connections: 256-bit SSL/TLS protocol encryption active on all website data transfers and web forms.
• Access Restrictions: Access to customer service histories, site blueprints, and compliance documents is strictly limited to authorized OXY technical personnel on a need-to-know basis.
• Secure Infrastructure: Web hosting servers and databases monitored continuously for potential vulnerability vectors and unauthorized intrusion attempts.

Our website may incorporate third-party service elements (such as Google Fonts, FontAwesome CDN, Google Analytics, and WhatsApp API links) to enhance performance and communication accessibility.

While we carefully vet all embedded services for privacy compliance, external services operate under their respective independent privacy terms. We encourage users to review the privacy documentation of third-party platforms when interacting with external links.

OXY Exhaust Service does not sell, trade, rent, or lease your personal or business details to third-party marketing companies under any circumstances.

We only disclose information under the following limited conditions:

• Authorized Operations Partners: Verified field technicians, contracted structural engineers, or logistics partners directly participating in your site installation or maintenance project.
• Legal & Regulatory Obligations: When mandatory under applicable Indian legislation, court summons, municipal fire safety board inquiries, or law enforcement agency requests.
• Corporate Restructuring: In the event of a merger, acquisition, asset transfer, or corporate reorganization, subject to strict confidentiality covenants.

Depending on applicable regulations, clients and web visitors possess specific rights regarding their personal data held by OXY Exhaust Service:

• Right to Access & Review: You may request a copy of the personal contact details and service records retained in our system.
• Right to Rectification: You have the right to request correction of inaccurate, outdated, or incomplete contact details.
• Right to Erasure / Deletion: You may request the deletion of your personal records, provided there are no active service contracts, pending invoices, or mandatory tax/statutory retention requirements.
• Right to Opt-Out: You may opt out of non-essential communications or marketing updates at any time by contacting our compliance desk.

We retain personal and commercial client information only for as long as necessary to fulfill the operational purposes described in this policy, satisfy active AMC service agreements, and meet statutory tax, accounting, and fire safety audit requirements.

When customer data is no longer required for legitimate business or legal purposes, it is securely purged or anonymized using standard digital erasure protocols.

Our primary servers, operational offices, and service networks are situated in Maharashtra, India. If you access our website from outside India, please note that your information will be transferred to, stored, and processed in India in accordance with this Privacy Policy and local laws.

Our website and commercial engineering services are designed exclusively for business entities, commercial establishments, and adult users (aged 18 and above). We do not knowingly solicit or collect personal information from individuals under the age of 18. If we become aware that data from a minor has been submitted, we will take immediate steps to remove such information.

We reserve the right to revise or update this Privacy Policy periodically to reflect evolving industry practices, operational updates, or legal changes. When changes are made, the revised policy will be posted on this page with an updated "Effective Date" at the top.

We encourage clients to review this page periodically to remain informed about how we protect corporate and personal data.